Enhance Your Guests' Experience with These 10 Airbnb Upsells
Vacation rental hosts are often hesitant to sell additional products to their guests due to concerns about appearing money-driven. However, they may be overlooking a valuable opportunity to boost their profits while simultaneously delivering exceptional customer service. Upselling, when done correctly, is neither intrusive nor dishonest. By offering the right products at the right time, hosts can enhance their guests' experience and increase their revenue. This article will explore various ways to maximize vacation rental earnings through strategic upselling.
Airbnb Upsells
Hotels have long utilized upselling strategies to generate additional revenue, and now vacation rentals are adopting similar approaches. The main goal is to consider services or amenities that can improve a guest's vacation from start to finish. Although these offerings may come at a higher cost, they can lead to a more memorable stay for the guest.
Understanding Upselling and Cross-Selling
While upselling and cross-selling may seem interchangeable at first glance, they have distinct meanings. Upselling involves encouraging a customer to purchase a more expensive version of a product, while cross-selling focuses on selling complementary items. Both techniques can be used to increase vacation rental revenue and enhance guest satisfaction.
Consider Offering These Ten Airbnb Upsells to Delight Your Guests
Early Check-ins and Late Checkouts
Coordinating check-ins and checkouts can be challenging for vacation rental owners and stressful for guests. Offering early check-ins or late checkouts as an upsell can make guests' travel experiences more enjoyable and convenient.
Bag/Luggage Storage
When early check-ins or late checkouts are not possible due to overlapping bookings, consider offering luggage storage services. This can save guests the hassle of locating baggage storage facilities or carrying their luggage around until they can check in or depart.
Transportation
Navigating transportation options at the airport can be overwhelming for guests. Offering airport transfers, either personally or through a trusted transportation company, can provide a more seamless arrival experience. Some hosts may also consider renting their own vehicle to guests, provided that local laws and insurance policies permit it.
Outdoor Activities Equipment
Renting sports or outdoor equipment to guests can be an appealing addition to any vacation rental. Items such as snorkeling gear, bicycles, or kayaks can enhance guests' experiences and save them money compared to renting from a sports club or store. Ensure that all necessary safety gear and accessories are included.
Local Adventures
Partner with local businesses to offer guests unique experiences, such as horseback riding, cooking classes, or yoga sessions. This collaboration supports the local economy and adds value to your guests' stay, while you earn a commission on each sale made by the local vendor.
Upgraded Welcome Baskets
While a standard welcome basket is a thoughtful gesture, offering an upgraded version allows guests to personalize their experience. Examples of upgraded baskets include a local chef's selection of recipes and ingredients, a self-care assortment of spa products, or a farmer's market basket of fresh produce and homemade goods.
Beauty and Wellness Kits
Supplying basic beauty and wellness necessities at your rental for a small fee can save guests from having to make an emergency trip to the store. Consider offering items such as toothbrushes, toothpaste, and contact lens solution, as well as travel essentials like bug spray and sunscreen.
Snacks and Beverages
Stock a selection of snacks and beverages at your rental and provide a price list for guests. While it is acceptable to charge slightly more than retail price, avoid excessive markups.
Pre-Booked Mid-Stay Cleaning
Offering a mid-stay cleaning service as an upsell can enhance guests' comfort during their stay. Many travelers would appreciate returning to a freshly cleaned space after a day of exploring.